Terms & Conditions
Please read the following Terms and Conditions before using this website. By using this website, you have agreed to the terms and conditions outlined below. If you do not agree to all of the terms and conditions do not use this site or our services. Please note, PhysioAdvisor reserves the right to revise, update or amend the terms and conditions at any stage in the future. When you visit this website you will be bound by the terms and conditions in force at that time, you should therefore read the terms and conditions each time you visit this website. 1)
This website is a source of general information and education for health professionals and individuals who may, or may not, suffer from injury. PhysioAdvisor, www.physioadvisor.com and its staff (hereon collectively referred to as PA) do not make any warranties or guarantees of any kind relating to the content or services of this website, including that the information contained within this website or services provided by PA are accurate, complete or reliable, and are not responsible for any errors or omissions, or for the results obtained from the use of such information or services. Users of this information or our services should confirm its accuracy, appropriateness and applicability with other sources. The site and content are provided on an ‘as is’ basis. 2)
Information contained within this site and services provided by PA can at no time replace the expertise of a qualified professional in a clinical setting. Never disregard or delay in seeking medical advice because of any information contained within this website or obtained through use of PA’s services. The content of this website and information obtained through use of PA’s services are provided for information only and are not intended to be used or relied upon for diagnosis or treatment or as a substitute for consultation with any health professional, doctor, physiotherapist or specialist. PA is not intended to and should not be used to issue or determine the suitability of any medication. 3)
PA recommends seeking professional advice in person before embarking on any form of treatment, self-treatment or online consultation service (including PA’s Online Physiotherapy Consultations). If you have sustained an injury or have a medical condition, you should promptly seek appropriate medical advice from your doctor. If you think you have a medical emergency contact your doctor or emergency health service immediately. This website and our services (including PA’s Online Physiotherapy Consultations) should not be used if you are pregnant, have undergone a surgical procedure for your condition, have a medical emergency or medical condition. 4)
PA, its content and services, may contain or direct you to health or medical related materials which you might find sexually explicit or offensive. If you do not want to view or may be offended by such material, do not use PA or our site. 5)
PA does not give any warranty, express or implied or any other assurance as to the gains to be made by using this site or our services. Visitors use this site and our services at their own risk. 6)
Not all conditions and treatment modalities are described on this website. Medical conditions outside the realm of musculoskeletal physiotherapy are generally not described in this website. The opinions and methods of diagnosis and treatment change inevitably and rapidly as new information becomes available, and therefore the information in this website does not necessarily represent the most accurate or current thoughts or methods. 7)
Products recommended or purchased from this website are produced by an external company. PA makes no warranties or guarantees that the products or equipment purchased or recommended in this website are applicable, appropriately recommended or useful. Customers choosing to purchase equipment or products from this site or other recommended sites do so at their own risk. 8)
Contact details supplied are provided for basic enquiries and should not be used for medical advice, for urgent or emergency requests, treatment of any injury or condition or to transmit confidential or medical information. Any opinions or information, unless otherwise stated, are those of the creators of PA, and in no way claim to represent the views of any other medical or health professionals or institutions. 9)
To the fullest extent permitted by the law, PA will not be liable for any direct, indirect, consequential, special, exemplary, or other damages, loss, injury or injury aggravation to persons (of whatever nature including loss of business, income or other profits) which may occur from or by the user’s reliance on any statements, information, likely cause of symptoms, or advice contained within this website or via use of PA’s services (including Online Physiotherapy Consultations) or by the user’s purchase of any products or equipment from or through this website or recommended from this website. 10)
PA is not responsible for the content of external websites, links or for the results obtained by seeing a health professional, doctor, physiotherapist or specialist recommended or not recommended from this website. 11)
To the fullest extent permitted by the law, under no circumstances will PA or anyone else mentioned on www.physioadvisor.com be liable for any damages whatsoever resulting from the use or inability to use PA or PA’s services. This includes, but is not limited to, incidental and consequential damages, lost profits or damages resulting from lost data, business interruption. 12)
The use of PA, the site, the content and the services is at your own risk. When using the site, information will be transmitted over a medium which in many cases, is beyond the control and jurisdiction of PA and its suppliers. Information and files available from the site or obtained by using the site or PA’s services (including Online Physiotherapy Consultations) cannot be guaranteed to be secure, free from computer viruses, or other faults or defects and you should scan and check such data accordingly. PA is not responsible for any delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the site or PA’s services, which is beyond its control. 13)
By using this site or PA’s services you agree to defend, indemnify and hold PA, its agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the site, content or services. PA accepts no responsibility for any medical events, injuries, illness or other outcomes related to or resulting from the provision or use of the site, content or services. 14)
PA may contain advertisements for other sites and companies. Unless expressly stated otherwise, we do not endorse any product linked to or advertised on PA. PA makes no assurances or warranties (expressed or implied) about the accuracy, completeness or reliability of any advertisement links to and from other sites. PA provides links to other sites for convenience of users only. These are not necessarily an endorsement of the site. We are not responsible for the content of these sites and visitors access them at their own risk. PA reserves the right to refuse a third party site permission to provide a hyperlink to any part of PA at PA’s absolute sole discretion. PA make no assurances or warranties (expressed or implied) about the accuracy, completeness or reliability of any information held within any third party site to which a user may be linked. By linking users to other web sites PA is in no way endorsing the views or information held within such web sites. 15)
, Return Policy
and Shipping Policy
. You acknowledge and agree that PhysioAdvisor Memberships are for individual use only (unless stated in section 17 – Memberships below) and that no refund will be provided for PhysioAdvisor Memberships or Online Physiotherapy Consultations. You acknowledge that PhysioAdvisor reserves the right to refuse or cancel Find a Physio clinic listings at any time. 16)
All information and content of this site and other content produced by PA is the property of PA and is protected by copyright, trademarks and other intellectual property rights. It may not be reproduced or stored in any form without the owners’ consent unless otherwise stated. If you wish to print any pages, we grant permission as long as this is for your own private use and information and under no circumstances will you use this information for commercial (or other) gain, and provided you keep intact all copyright and proprietary notices. You may not otherwise reproduce, modify, transcribe, reverse engineer, disassemble, store in any database or retrieval system, translate into any other language, resell, copy or distribute material or content from this site or other content produced by PA without written permission from PA. No licence is granted to you in these terms and conditions to use any trade mark of PA. 17) Memberships: Charges and Payments
Our charges for monthly (and yearly) membership plans are listed on our website (www.physioadvisor.com.au) and may be changed from time-to-time. Payments are due for the full month (or year, depending on the membership type) for which any part of the month (or year) has included access to the “Members Only” section of the PhysioAdvisor website. Payments are due for any month (or year) on the same date, or the closest date in that month (or year), to the date of the month (or year) you signed up with us and made your first monthly (or yearly) payment (the “Pay Date”). For any month (or year) for which you have already paid, you will not be reimbursed any amount following cancellation of your membership. If membership is cancelled before the end of the membership period, you will not be entitled to any refunds of amounts already paid. Refunds
We are required to provide a refund only if we terminate our services to you without cause before the end of a month (or year) for which you have paid. There is no other circumstance in which you will be entitled to a refund from us. We may, at our sole discretion, offer refunds in other situations subject to any member seeking such refund applying for the refund in accordance with the requirements we communicate with them or post on the website, which may be changed from time to time.
Please note that no refund will be provided for any members seeking such refund associated with any changes made to the site including any website functionality or content changes which may be associated with such events as a website upgrade or change. Term, Termination and Removal
Either party may terminate the Membership at any time for any reason. Members can cancel their membership by accessing the “My Account” page on the PhysioAdvisor website and following the procedure outlined, or, by accessing their PayPal account and going through the appropriate PayPal procedure. We may suspend our services to you at any time with or without cause. We will refund a pro rata portion of your monthly (or yearly) prepayment or reimburse you if we terminate you without cause. We will not refund and/or reimburse you in such manner, if there is cause, such as you using or sharing our intellectual property inappropriately or sharing your membership login details etc. Account and Password
You are responsible for maintaining the confidentiality of any account username and password provided to you. You will not share your membership username and password with anyone or any third party. You are solely responsible for uses of any account provided to you, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your account.
Health Professional Members are entitled to share their login details only with patients or clients that they have treated or seen in a professional capacity, in person, on or after the period beginning from one month prior to their membership start date.
Corporate Members are entitled to share their login details only with the number of employees that have been paid for in their respective package. 18) Online Physiotherapy Consultations: Nature of Services
By purchasing any physiotherapy service from our website, you signify that you agree to our Terms & Conditions as set out in this document.
You acknowledge and agree that no online service is an adequate substitute for an in-person consultation with a physiotherapist. PA makes no guarantee that our services will result in the improvement, resolution or cure of your condition or symptoms. You acknowledge that we are completely reliant upon the information that you provide us and that the information you provide us in response to our online examination questions or additional follow up questions is accurate and complete. You agree to disclose to us at the same time as your online examination any additional information which could reasonably be expected to be relevant to your injury, condition or treatment as part of your online examination.
Our recommendations and tailored patient care plans contain information, resources and links based on what we believe are likely to help (given the information you provide and our clinical experience), however, we cannot guarantee the accuracy of information we provide or the results obtained by using such information. Whilst PA will endeavour to complete your injury analysis and send your tailored patient care plan via email within 1 - 2 business days beginning from receipt of payment for such services, we can not guarantee this time frame.
You agree to immediately cease following any advice, treatment or rehabilitation programs provided by PA if you experience any discomfort or pain. You also agree to immediately cease any online consultation, assessment or online consultation test provided by PA if you experience any discomfort or pain. In these situations you should consult your doctor or physiotherapist in person as soon as possible. You acknowledge that online consultation physical examination tests, may contain a risk of injury or injury aggravation (especially if your condition is irritable) and you agree to perform these tests completely at your own risk. You also agree to apply due diligence to slowly, gently and carefully perform any online consultation examination tests without aggravating symptoms to minimise the risk of injury or injury aggravation. You agree to only follow advice, treatment, rehabilitation programs, online consultation advice (including tailored patient care plans) provided by PA if you have read each respective document in its entirety and completely understand it. Confidentiality
You agree to keep any advice or information provided to you via our tailored patient care plan, email or otherwise confidential and you will not share such information with third persons. We do not assume a duty of care for any third persons. Written Consent
For those who are less than 18 years of age, you must obtain written consent from your parent or guardian and send a copy to us at [email protected]
. Your parent or guardian must also agree to these Terms and Conditions prior to you using our online physiotherapy consultation services. Your parent or guardian must also supervise your answers to our online examination questions or any follow up questions and provide appropriate supervision to any information, treatment advice, rehabilitation program or tailored patient care plan we suggest or provide you. If you are under 18 years of age and have not obtained written consent from your parent or guardian, do not use these services. Refunds
You acknowledge and agree that no refund will be provided for Online Physiotherapy Consultations. We may, at our sole discretion, offer refunds in certain situations subject to any individual seeking such refund applying for the refund in accordance with the requirements we communicate with them or post on the website, which may be changed from time to time. If we become aware that our services are clearly not suitable for you, we may choose not to provide our service and will subsequently offer a refund. 19)
PA is governed by Victorian Law in Australia. By accessing this website, you agree to be bound by law in Victoria, Australia, in relation to all matters resulting from or related to the use of this website. If any of these terms and conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.